Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast)
March 15, 2016
Summary
This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.
The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.
Speakers and PowerPoint Slides
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Rick Evans, MA Senior Vice President and Chief Experience Officer New York-Presbyterian Hospital
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Debra Rosen, RN, MPH Director, Quality and Health Education Northeast Valley Health Corporation
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Susan Edgman-Levitan, PA Executive Director, John D. Stoeckle Center for Primary Care Innovation Massachusetts General Hospital
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Recording
- Listen to the webcast (MP3, 59:40)
- Watch the webcast replay (59:40)
Transcript
Read the transcript of the webcast (PDF, 263 KB)
