Understanding CAHPS Surveys: A Primer for New Users (Webcast)
January 11, 2023
Summary
This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys, and explained how they focus on patients' priorities, describe how they build on current research in survey development and administration, and discussed how organizations use survey results to improve patient experience.
Speakers and Presentation Slides
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 242 KB)
Highlights from CAHPS Work (PDF, 250 KB)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ's CAHPS Program (PDF, 242 KB)
Highlights from CAHPS Work (PDF, 250 KB)
Stephanie Fry
Senior Study Director
Westat
Rockville, MD
Administering & Using CAHPS Surveys (PDF, 731 KB)
Senior Study Director
Westat
Rockville, MD
Administering & Using CAHPS Surveys (PDF, 731 KB)
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 529 KB)
Closing Slides (PDF, 297 KB)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 529 KB)
Closing Slides (PDF, 297 KB)
Recording
Understanding CAHPS® Surveys: A Primer for New Users (1:01:29)
