Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast)
May 31, 2023
Contents
Summary
This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys and patient narratives and described the New York-Presbyterian Hospital (NYP) patient narrative reporting project. The impact of the project on staff and patient experience and NYP leadership perspectives was discussed.
Speakers
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Welcome from AHRQ (PDF, 190 KB)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
Welcome from AHRQ (PDF, 190 KB)
Ingrid Nembhard, Ph.D., M.S.
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Impact of the Intervention on Staff Experience (PDF, 576 KB)
Fishman Family President’s Distinguished Associate Professor of Health
Care Management The Wharton School, University of Pennsylvania
Philadelphia, PA
Impact of the Intervention on Staff Experience (PDF, 576 KB)
Mark Schlesinger, Ph.D.
Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
New Haven, CT
Impact of the Intervention on Patient Experience (PDF, 263 KB)
Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
New Haven, CT
Impact of the Intervention on Patient Experience (PDF, 263 KB)
Rick Evans, M.A.
Senior Vice-President - Patient Services and Chief Experience Officer
New York-Presbyterian Hospital
New York, NY
NYP Leadership Perspectives (PDF, 379 KB)
Senior Vice-President - Patient Services and Chief Experience Officer
New York-Presbyterian Hospital
New York, NY
NYP Leadership Perspectives (PDF, 379 KB)
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Introduction (PDF, 521 KB)
Overview of NYP Patient Narrative Reporting Project (PDF, 1.4 MB)
Closing (PDF, 241 KB)
Principal
Shaller Consulting Group
Stillwater, MN
Introduction (PDF, 521 KB)
Overview of NYP Patient Narrative Reporting Project (PDF, 1.4 MB)
Closing (PDF, 241 KB)
Recording
Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast) (1:01:37)
