C-HIT1. Can you make appointments at this provider's office by email or on a website?
1__ Yes
2__ No → If No, go to core question 9
3__ Don't know → If Don't know, go to core question 9 |
After core question 8 |
C-HIT2. In the last 6 months, did you use email or a website to make an appointment at this provider's office?
1__ Yes
2__ No → If No, go to core question 9
3__ Don't know → If Don't know, go to core question |
After C-HIT1
Note: Use with C-HIT1
|
C-HIT3. In the last 6 months, when you used email or a website to get an appointment at this provider's office, how often did you get an appointment as soon as you needed?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT2
Note: Use with C-HIT1 and C-HIT2
|
C-HIT4. In the last 6 months, did you email this provider's office with a medical question?
1__ Yes
2__ No → If No, go to core question 11 |
After core question 10 |
C-HIT5. In the last 6 months, when you emailed this provider's office, how often did you get an answer to your medical question as soon as you needed?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT4
Note: Use with C-HIT4
|
C-HIT6. In the last 6 months, when you emailed this provider's office, how often were all of the questions in your email answered?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT
Note: Use with C-HIT4 and C-HIT5
|
C-HIT7. Providers may use computers or handheld devices during an office visit to do things like look up your information or order prescription medicines. In the last 6 months, did this provider use a computer or handheld device during any of your visits?
1__ Yes
2__ No → If No, go to core question 19 |
After core question 18 |
C-HIT8. During your visits in the last 6 months, did this provider ever use a computer or handheld device to look up test results or other information about you?
1__ Yes
2__ No
3__ Don't know |
After C-HIT7
Note: Use with C-HIT7
|
C-HIT9. During your visits in the last 6 months, did this provider ever use a computer or handheld device to show you information?
1__ Yes
2__ No |
After C-HIT8
Note: Use with C-HIT7
|
C-HIT10. During your visits in the last 6 months, did this provider ever use a computer or a handheld device to order your prescription medicines?
1__ Yes
2__ No
3__ Don't know |
After C-HIT9
Note: Use with C-HIT7
|
C-HIT11. During your visits in the last 6 months, was this provider's use of a computer or handheld device helpful to you?
1__ Yes, definitely
2__ Yes, somewhat
3__ No |
After C-HIT10
Note: Use with C-HIT7
|
C-HIT12. During your visits in the last 6 months, did this provider's use of a computer or handheld device make it harder or easier for you to talk with him or her?
1__ Harder
2__ Not harder or easier
3__ Easier |
After C-HIT11
Note: Use with C-HIT7
|
C-HIT13. Does this provider's office put your laboratory or other test results on a website for you to see?
1__ Yes
2__ No → If No, go to C-HIT18
3__ Don't know → If Don't know, go to C-HIT18 |
After core question 22
Note: Before items C-HIT13–C-HIT17, add a new subheading: "Website Information From This Provider's Office"
|
C-HIT14. In the last 6 months, did you look for your lab or other test results on the website?
1__ Yes
2__ No → If No, go to C-HIT18 |
After C-HIT13
Note: Use with C-HIT13
|
C-HIT15. In the last 6 months, how often was it easy to find these lab or other test results on the website?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT14
Note: Use with C-HIT13 and C-HIT14
|
C-HIT16. In the last 6 months, how often were these lab or other test results put on the website as soon as you needed them?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT15
Note: Use with C-HIT13 and C-HIT14
|
C-HIT17. In the last 6 months, how often were these lab or other test results presented in a way that was easy to understand?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT16
Note: Use with C-HIT13 and C-HIT14
|
C-HIT18. Visit notes sum up what was talked about on a visit to a provider's office. Visit notes may be available on paper, on a website, or by email. In the last 6 months, did this provider's office offer you visit notes?
1__ Yes
2__ No → If No, go to core question 23
3__ Don't know → If Don't know, go to core question 23 |
After C-HIT17
Note: If not using C-HIT13-14 (including subhead), use the following subhead before items C-HIT18–C-HIT21: "Information From This Provider's Office"
|
C-HIT19. In the last 6 months, how did this provider's office offer you the visit notes? Mark one or more.
1__ On paper
2__ On a website
3__ By email
4__ Some other way |
After C-HIT18
Note: Use with C-HIT18
|
C-HIT20. In the last 6 months, did you look at any visit notes from this provider's office?
1__ Yes
2__ No → If No, go to core question 23 |
After C-HIT19
Note: Use with C-HIT18
|
C-HIT21. In the last 6 months, how often were the visit notes easy to understand?
1__ Never
2__ Sometimes
3__ Usually
4__ Always |
After C-HIT20
Note: Use with C-HIT18 and C-HIT20
|