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Nurse shift changes require the successful transfer of information between nurses to prevent adverse events and medical errors. Patients and families can play a role to make sure these transitions in care are safe and effective. Strategy 3: Nurse Bedside Shift Report helps ensure the safe handoff of care between nurses by involving the patient and family.

Nurse Bedside Shift Report Implementation Handbook gives an overview of and a rationale for nurse bedside shift report and provides step-by-step guidance to help hospitals put this strategy into place and address common challenges.
[  Microsoft Word version - 6.59 MB ;  PDF version - 568.47 KB ]

Word and PowerPoint files are provided so that hospitals can tailor them for their organizations.

Tools for this strategy include --

1. Nurse Bedside Shift Report: What is it? How can you get involved? -- Handout that explains what bedside shift report is, what patients and family or friends should expect, and what they need to do. Note: The Word document uses hidden text. To see the text, go to Word Options, select Display, and choose the Hidden text box.
   [  Microsoft Word version - 1.2 MB ;  PDF version - 160.95 KB ]
2. Bedside Shift Report Checklist -- Checklist that highlights the elements required to complete bedside shift report.
   [  Microsoft Word version - 462.43 KB ;  PDF version - 187.36 KB ]
3. Nurse Bedside Shift Report Training -- Slides and talking points used to train nurses to conduct a bedside shift report and to help them understand how to engage patients and family members in the process.
   [  Microsoft PowerPoint version - 427.16 KB ;  PDF version - 382.79 KB ]

This video reinforces the material presented in the Guide to Patient and Family Engagement in Hospital Quality and Safety.

Bedside Shift Report (3 minutes, 10 seconds)

Users can also download all of the materials in zipped format by selecting: http://www.ahrq.gov/downloads/patfamilyengageguide/strategy3zipfiles.zip; 69 MB.

Note: The Nurse Bedside Shift Report Training tool slides contain a streaming Flash video and require Web access. To access this video without a Web connection, users can download a separate version of Strategy 3 that has an embedded Windows Media video file. Simply save this ZIP file, extract the files to an empty folder on your computer, and open the files from that folder. 
Select to download: ; 69 MB).

• Strategy 1: Working With Patients and Families as Advisors
• Strategy 2: Communicating to Improve Quality
• Strategy 4: Care Transitions From Hospital to Home: IDEAL Discharge Planning
• Information to Help Hospitals Get Started