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Improving Care Delivery Through Lean: Implementation Case Studies

Exhibit 4.18. Major Factors that Facilitate Lean Success

Factor Lessons Learned
Leadership
  • Strong leadership can encourage participation in RCEs and use of Lean tools to make process improvements.
  • Leading by example—executives participating on RCEs and taking on action items—sets a positive tone for Lean projects throughout the organization.
Education/training
  • Self-study modules and training integrated into an RCE can be an effective approach to developing capacity to apply Lean methods in a small hospital.
Lean team composition and size
  • Staff who have participated on Lean teams are more empowered to express their views on process improvements.
Routinization
  • Participation in a Lean event can prepare staff for future events.
Culture
  • The "flat" hierarchy and comfort nurses had with initiating improvements that existed prior to Lean, made it easier for the organization to adopt Lean.


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Publication:
13(15)-0056

Page last reviewed November 2014
Page originally created November 2014

Internet Citation: Exhibit 4.18. Major Factors that Facilitate Lean Success. Content last reviewed November 2014. Agency for Healthcare Research and Quality, Rockville, MD.
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