Supplemental Items for the CAHPS Clinician & Group Adult Survey: Communication Barriers
Population version: Adult
Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events that occur with low frequency in the general population. You should include them only if your sample design is likely to yield a sufficient number of responses to those questions for statistical analysis and reporting.
Related topics: Organizations interested in items that assess communication barriers may also want to review and use supplemental items that ask about:
Some of these items were previously part of the CAHPS Cultural Competency Item Set, which has been retired.
| Questions (Versions 3.0/3.1) |
Placement and Other Instructions (Versions 3.0/3.1) |
|---|---|
| C-CM1. In the last 6 months, how often did this provider interrupt you when you were talking?
1__Never |
After core question 18 Note: Item uses reverse response scale.* |
| C-CM2. In the last 6 months, how often did this provider use a condescending, sarcastic, or rude tone or manner with you?
1__Never |
After C-CM1 Note: Item uses reverse response scale.* |
*Guidance on reverse coding is available in Preparing Data from CAHPS Surveys for Analysis (PDF, 369 KB).
