CAHPS Nursing Home Family Member Survey Measures
For more information: Patient Experience Measures from the CAHPS Nursing Home Family Member Survey (PDF, 620 KB)
Nurses/Aides' Kindness/Respect Towards Resident
Q12 Nurses/Aides treat resident with courtesy and respect
Q13 Nurses/Aides treat resident with kindness
Q14 Nurses/Aides really cared about resident
Q24 Nurses/Aides appropriate with resident displaying behavioral problems
Q15 Nurses/Aides rude to resident
Meeting Basic Needs: Help with Eating, Drinking, and Toileting
Q17 Waiting too long for help with eating
Q19 Waiting too long for help with drinking
Q21 Waiting too long for help with toileting
Nursing Home Provides Information/Encourages Respondent Involvement
Q26 Nurses/Aides give respondent timely information about resident
Q27 Nurses/Aides' explanation to respondent easy to understand
Q37 Respondent involved in decisions about care
Q42 Respondent given information about payments/expenses
Q28 Nurses/Aides discourage respondent's questions
Q35 Respondent decided not to complain
Nursing Home Staffing, Care of Belongings, and Cleanliness
Q11 Able to find a nurse or aide when wanted
Q40 Enough nurses/aides
Q29 Resident's room looks/smells clean
Q22 Resident looks/smells clean
Q30 Public areas look/smell clean
Q31 Resident's personal medical belongings damaged or lost
Q33 Resident's clothes damaged or lost
Rating of Care at Nursing Home
Q38 Overall rating of care
